Refund Policy
At Sun to Sunset, every piece is made-to-order and handcrafted with love and precision. As a result, we follow a strict no return and no refund policy.
No Returns & Refunds
We do not accept returns or offer refunds once an order has been placed and confirmed. Each garment is custom-made specifically for you, which means it cannot be restocked or resold.
What If the Product is Damaged or Defective?
We take quality very seriously. However, if you receive a damaged or defective product, we will gladly help with a replacement, provided the following conditions are met:
- Record a video while unboxing the package – this helps us assess the issue clearly.
- Email us at suntosunsetofficial@gmail.com within 3 days of receiving the product.
- Mention your order number, share clear images, and include the unboxing video in your email.
- Once verified, we will arrange for the damaged product to be picked up and a new piece will be sent to you.
Note: Requests raised after 3 days of delivery will not be eligible for replacement.
Important Points to Remember
- No exchanges or refunds will be accepted for sizing or colour-related concerns.
- We urge you to double-check your size and colour selections before placing the order.
- Replacements are applicable only in the case of verified defects or damage during delivery.
Contact Us
For any queries or concerns, feel free to contact us at:
📩 Email: suntosunsetofficial@gmail.com
Thank you for choosing Sun to Sunset – where every outfit is made just for you.